I’m the mom of three great kids. One of them happens to be an almost-four-year-old who likes to terrorize his parents and sisters. He fights us on bedtime, quiet time, leaving a friend’s house…anything that he doesn’t want to do. I love the kid with all of my soul but man, he knows exactly how to push my buttons. I would like to think that his fit-throwing days are almost over, but this isn’t my first rodeo. I know better.
Have you ever had a client like this? I’m sure everyone has had the customer who throws a temper tantrum, expecting it to result in getting their own way. Unfortunately, a lot of people still live by the notion that “the customer is always right.” This isn’t the case, though. Sometimes the customer is WRONG. Yup, I said it.
I can be an understanding person. I love working with people and helping them find what works best for them. This means being flexible – on both ends. Sometimes certain changes need to be made. Throwing your sippy cup on the ground is not the way to win anyone over. So whether your the client or a vendor, work on that flexibility. You’ll find it easier to work with other people, instead of driving them away.